Returns & Refunds Policy
As many of our products are custom-made, personalised or decorated to your requirements, we are unable to accept returns or offer refunds for items that have been correctly made and personalised.
This includes products featuring personalised names, initials, numbers, logos, embroidery, printing, sponsors, colours, designs or other custom specifications.
When We Will Accept a Return or Replacement
We will only consider returns, replacements or refunds in the following circumstances:
1. Defective or Damaged Items
If your item arrives with a manufacturing defect or is damaged, please notify us within 14 days of receiving your order.
Please provide details of the issue along with clear photographs where appropriate. We will assess the issue and, where the item is confirmed to be defective, arrange an appropriate replacement or other remedy.
2. Errors With Personalisation
If we have made a mistake with the personalisation or customisation of your order, such as:
- Incorrect names or initials
- Incorrect numbers
- Incorrect logos
- Incorrect embroidery or printing
- Incorrect sponsor or organisation details
- Incorrect personalisation or decoration
- Other personalisation errors made by us
please contact us within 14 days of receiving your order.
Where the error has been made by us, we will arrange for the affected item(s) to be corrected or replaced.
Incorrect Information Supplied at the Time of Ordering
Please carefully check all names, initials, numbers, logos, sizes, colours and other personalisation details before submitting your order.
We cannot accept responsibility for errors or omissions in personalisation details that were supplied or approved by the customer. Items correctly produced in accordance with the information provided at the time of ordering cannot be returned or refunded.
Change of Mind
Due to the bespoke and personalised nature of many of our products, we do not accept returns or offer refunds where you have simply changed your mind, ordered the wrong size, or no longer require the item.
This applies to personalised schoolwear, workwear and other customised or personalised products.
Non-Personalised Items
Where we sell products that are not personalised, customised or made to order, these may be eligible for return in accordance with our applicable returns policy and consumer rights.
Please contact us before returning any item so that we can confirm whether it is eligible for return.
How to Report an Issue
If you believe your order is defective, damaged or has been incorrectly personalised, please contact us within 14 days of delivery, quoting your order number and providing photographs and details of the issue.
We will review your claim and contact you with the next steps.
Please do not return any items without contacting us first.
